In a SERVIEW training, you can actively participate in the seminar thanks to our Workbook Principle. Our workbooks consist of “finished” and “unfinished” pages. The “finished” pages contain valuable additional information and explanations. The “unfinished” pages show drawings and texts that are still incomplete at the beginning of the training. Trainers have the same content in front of them in the form of a flipchart.
During training, you will complete your “unfinished” pages guided by trainers. They explain and add the content on the flipchart while all participants fill out their workbooks. There will be enough time for reflection and documentation. This makes the training efficient and targeted, without being overwhelming. Simple messages and clear everyday examples reinforce the knowledge learned.
The SERVIEW Workbook Principle creates targeted communication between trainers and participants — the focus is clearly on cooperation. This allows you to work through all the ITIL training content together and with a very personal touch.